When it
comes to the point of sale (POS) systems, it pays to choose one designed for
food and beverage when running a café. General POS systems may lack the
specialized features required by coffee shops, but hospitality EPOS does.
However,
a small café does not always need the larger-scale operations of a large
restaurant, so the complexity of the software is also important. A simpler till
system may be more efficient for some because there is less to manage, but a
single cafe POS software to handle all business operations, including staff
management and ingredient reporting, can save you time and money over the long
term.
Let’s look at why you need a
coffee shop POS system and what features to look for:
Help employees to keep the
customer line moving quickly.
Finally,
providing your customers with what they require promptly will make or break
your business. To maintain your customer queue moving quickly and easily,
choose a coffee shop POS system with an easy-to-use interface that allows your
baristas to take orders quickly and without errors.
What
does that imply? It appears to be a POS system that accepts all payments,
including cash, mobile payments, credit and debit cards, reward points, and
more.
Customers Can Create Their Drinks
Today’s
customers expect things to be done their way, and we can’t blame them. We can
be held responsible for misinterpreting those orders, wasting products, and
losing money and the customer’s patience.
But
don't worry – your coffee shop POS system can assist you with complex
customized orders! Taking custom orders becomes simple for your coffee shops if
your POS app has a modifier function, such as Poster POS. It's a win-win
situation: serve your customers favourite drinks efficiently and precisely
track inventory in your POS when they order different milk alternatives and
toppings.
Make the Most of Your POS's
Marketing Functions
Marketing
to coffee shop customers is a big part of keeping them coming back for more.
When given a choice between a coffee shop with a special coupon/sale and a
coffee shop with fixed, standard prices, the customer will almost always choose
the discounted cup.
Set up a
special happy hour promotion for each day right in your coffee shop pos software uk to create the customer loyalty you desire! These built-in deals enable your
staff to apply discounts without extra effort, potentially increasing sales
during traditionally slow hours. You can also promote your special deals and rewards
programs, social media accounts, and other services to customers by enabling
them on your receipt.
Understand and sell your most
lucrative drinks and baked goods
Your POS
system can help you answer all the questions and more. Food costs, margins, and
sales data can be automatically calculated in your POS, allowing you to
understand and analyse your best sellers. Use this valuable information to
rotate menu items based on profitability and popularity!
Mobile Loyalty Program
Because
so many people are moving quickly through the line, it can be difficult to
identify regular customers. Loyalty programs are an excellent way to show your
customers how much you value their business and to encourage future visits.
A
simple, mobile loyalty programs can also significantly increase customers'
frequency of visits and average tickets. If the POS terminals can also be
turned customer-facing, guests can easily opt-in to the loyalty programs while
tipping, signing, and requesting a receipt on the tablet interface.
